Express Shipments in details: Fedex: 1-5 days DHL: 1-5 days UPS: 2-5 days EMS: 7-15 days TNT: 5-10 days HK Post: 10-15 days CN Post: 10-30 days
1. 3 Times Test Before Shipment.
2. 3 Years Warranty
3. Bubble Film Protectively Package
4. Replacement for Spare Parts if there is any faulty
5. Timely Parcel Tracking
Shenzhen 1Chip is a high-tech R&D manufacturer focused on design, production and application of high performance andreliable wireless smart products solutions. 1Chip factory was established in 2011, located in DG City,GuangDong Province,office in SZ, HK, and warehouse in UK and Thai. In our factory,there're 150 workers and a 10 engineers R&D team dedicated in higher performance&reliablility of 1Chip wireless smart products solutions . 1Chip wireless smart products covered a wide ranges, including smart tv series, intelligent wearable devices, wireless wifi media share devices, ect. Most of our products have certificated with FCC, CE, Rosh and ISO 9001.
Q1: Does the device pre-install XBMC?
A1: Yes,all our boxes have preinstalled the lastest XBMC KODI 14.2 /15.2 / 16.0 / Helix 14.1 etc,
and we can also help customers to pre install their own apps or add ons.
Q2:What's the best price?
A2: The best price is according to your order quantity, big order will enjoy big discount.
Q3: What is your MOQ?
A3: No MOQ limits for the standard order.
It’s 500pcs for OEM orders (OEM logo printing, manual, and OEM design color box).
Q4: Can I have my own logo or company name to be printed on your products or the package?
A4: Yes. You can print your logo, company name on the products or package, the exact quantity is determined by the exact model. You can also send us the artwork by email in AI or CorelDraw format. Anyway, we accept OEM and ODM service!
Q5: What is the Warranty for our android smart tv box?
A5: All products have 3 year warranty. If there is no man-made problem, we will replace or repair for you freely. we own the best quality control department and professional sales team, if any problem happen,our team wil do our best to solve for customers.
Q6: Can you provide EU or US, UK, AU or others standard plug power adapter?
A6: Yes, there is EU, UK, US, AU etc. standards of plugs are available. The adapter we send to you is accordingly to your country standard or your request.
Q7: How long will my order received?
A7: DHL/UPS/FedEx Express usually takes about 3-5 working days to the destination. And it's about 5-8 working days by EMS or TNT. Hongkong Post Air Mail and Singapore Post Air Parcel take 10 to 30 days to ship to worldwide.
1) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
For all orders, we will declare as low as value to the customs with Free Gift or Sample trying to reduce any possible your import duty. If you have your own declare requirements, just tell us freely.
1>Office SZ: 2201-2203,22th Floor, China South Development Center, China South City, Pinghu, Longgang, Shenzhen
2>Office HK: Ho King Commercial Building,18M, 27/F, 2-16 Garden St, Mongkok, Kowloon, Hong Kong
3>Factory: Building A, Liuhe Sci-Tech Park, Hongying Industry Area, Yantian St., Fenggang District, DG,CN